Essent uses the Eliq Energy Insights platform to support 2.5 million households in the Netherlands

Gothenburg, Sweden, 30th of September, 2024 – Essent gives customers more insight and therefore control over their energy consumption.

Essent, the largest energy supplier in The Netherlands, is revolutionising its customer experience by joining forces with Eliq, experts in energy data. This strategic collaboration underscores Essent’s commitment to supporting its customers and empowering them to monitor, track, and manage their energy usage effectively. The Dutch operating entity of the globally recognised energy company E.ON, plays a pivotal role in the Netherlands’ energy landscape with its two prominent brands, “Essent” and “Energie Direct,” collectively serving over 2.5 million customers.

Essent has integrated the Eliq Insights API to equip its entire customer base with advanced energy-saving features such as similar home comparisons, a comprehensive breakdown of energy usage into categories, and personalised energy-saving tips. The solution will be available to all households in the Essent customer base, independent of whether they have smart- or conventional meters.

Essent provides insights and makes saving easy

In its contact with customers, Essent notices that customers have difficulty understanding how their energy consumption works, which makes targeted savings complicated.

“Essent sees that the energy world is becoming increasingly complex and feels responsible for making energy easier for customers. Many people now know how much energy they use per month, but do not always know exactly where they can save,” says Henriette Setz, Director of Operations at Essent.

The Essent app offers a solution for this. The energy consumption of customers is broken down into different device groups, such as heating, cooling and standby consumption. Based on these insights, customers receive personalised saving tips. Setz continues:

“By gaining more insight into energy consumption, you can gain more control over your energy consumption and ultimately your energy bill through smart and simple saving tips. In this way, we help customers to save energy directly in an easy way.”

For example, by seeing how much standby consumption there is, customers can also take targeted steps to reduce energy waste. During autumn and winter, energy consumption usually increases due to the more intensive use of heating and lighting. With the cold weather approaching, this new solution comes at a crucial time.

About Essent
Essent is the market leader in the Netherlands and supplies electricity and gas to around 2.5 million households. Essent helps households with the next step in energy, small or large. We supply various products and services, from insulation to heat pumps and smart home solutions. With our people in the office and the more than 1,800 technicians and advisors in the country, we are ready for our customers every day. Investments are also made in innovative solutions with hydrogen, modular local heating networks and battery storage. In this way, we work on the energy transition day in, and day out. Essent is part of E.ON, one of the largest energy companies in Europe.

About Eliq
Eliq is the open energy data platform that makes sense of energy data. Since its foundation in 2016, Eliq has partnered with the leading European energy providers and banks to service energy users with personalised energy management. Powered by robust machine learning algorithms, Eliq’s platform translates billions of data points into digestible patterns, personalised insights and advice for effective and sustainable energy management. Eliq unlocks energy data access for businesses and equips energy providers and banks with energy insights that accelerate the energy transition, gain more control over their sustainability goals, and create an enduring relationship with their customers. Eliq has offices in Sweden, the United Kingdom, and Lithuania.