July 11, 2025 Most energy providers aren’t losing customers because of price. They’re losing them because of avoidable digital friction. Our research, drawn from public reviews, our beloved customer base, complaint trends, real-world product data, and billions of end-user data points, shows the same issues appearing again and again and again and again, across mobile apps, billing journeys, and customer support. This report outlines 8 common digital pitfalls, and the specific fixes that have helped providers reduce complaints, increase retention, and turn their apps into actual loyalty drivers Fill out the form below to access our Ebook Previous Next