Use customer data to make smarter decisions, improve service, and grow revenue.
With Eliq Intelligence, you can give your teams a complete view of customer energy behaviour to deliver faster, more personalised support and uncover new opportunities. Equip agents with accurate usage data, AI-powered guidance, and the ability to segment customers by technology, tariff, or need. Even without smart meter access, you can identify energy patterns, simulate savings, and trigger personalised upsell journeys. Improve service quality, reduce cost to serve, and turn complexity into action.
With visibility into household energy usage, support teams can respond faster, offer relevant advice, and reduce unnecessary contacts. Service improves, costs drop, and customers feel understood without increasing workload.
Accurate usage data, AI support, and smart segmentation help teams prioritise actions and personalise communication. The result is fewer inbound calls, more meaningful interactions, and smoother operations.
Understanding customer behaviour makes it easier to identify upsell opportunities, from dynamic tariffs to energy upgrades. Personalised journeys drive higher conversion and long-term value.