Use customer data to make smarter decisions, improve service, and grow revenue.
Eliq Intelligence gives utilities a complete understanding of customer behaviour and technology adoption. It helps organisations make better decisions across service, operations, and growth by turning energy data into clear, shared understanding. Built on the same data foundation as Eliq Insights, Intelligence connects the dots between individual behaviour and portfolio trends, helping teams act with confidence, reduce cost to serve, and identify new opportunities to deliver value.
With visibility into customer behaviour and energy usage, agents can resolve issues faster, provide relevant advice, and reduce unnecessary contacts. Service improves, costs drop, and customers feel understood without increasing workload.
Accurate usage data and segmentation tools help teams focus on what matters most. The result is better collaboration between service, operations, and marketing – and lower cost to serve.
Insight from Customer View and Customer Map highlights where to act, from tariff optimisation to energy upgrades. Understanding real behaviour helps you time offers better, improve satisfaction, and grow revenue efficiently.