Turn support agents into trusted energy advisors

Customer expectations are shifting. It’s no longer enough to offer basic billing and service support. To build trust and improve satisfaction, utilities need to deliver faster, more relevant, and more personalised service.

That starts with visibility. How do you view your customers, and are you really seeing them? 

Keep the customer in view

Support teams can only meet expectations if they understand how each household uses energy. Without that visibility, service is reactive, slow, and disconnected from customer needs. But with the right tools, agents can resolve queries faster, personalise advice, and even anticipate issues before they arise.

That’s where Customer View comes in.

*Clicks on Simulate customer screen

Customer View, the first feature in our new product suite, gives support teams a clear, shared understanding of energy behaviour. It puts energy consumption patterns, trends, and opportunities in one place, making every interaction smarter and more efficient.

Agents can see what the customer sees. They’re equipped to offer better advice, faster resolutions, and a more helpful experience overall.

With Customer View, agents can:

• Spot usage trends and patterns
• Give tailored support based on real data
• Identify potential savings or efficiency improvements

This kind of insight turns a call into a conversation. It shows customers that their provider understands them, and it builds lasting trust.

Stronger support, lower cost

When agents can see the full picture, call times go down, first-contact resolution goes up, and customers leave with more than just a solved issue. They leave with advice they can use and a stronger connection to their provider.

It’s not just a better service experience. It’s a shift in how support teams work — from reactive problem-solving to active customer guidance.

A foundation for smarter service

Customer View is just the beginning. It’s the first step toward building a support experience that’s faster, more efficient, and more valuable, for the customer and for the business.

Ready to see what your support team could do with better visibility? You know where to find us.