July 11, 2025 The energy app is now the primary customer touchpoint for many, but are Nordic utilities meeting customer expectations? Across the Nordics, energy users are asking for more than just data access. They want contextual guidance, cleaner design, transparency they can trust, and experiences that match the digital maturity of their markets. This report draws on over 12,000 anonymised 2024–2025 iOS and Android app store reviews from users in Sweden, Norway, Finland, and Denmark across 35+ Nordic utilities. Reviews were translated and thematically analysed to uncover how customers experience their digital energy tools, going beyond average ratings to reveal structural patterns, regional nuances, and evolving needs. Fill out the form below to access our Ebook Previous