Home energy efficiency for utility customers

Energy data management made simple

Utility customers want support – time to step up

With Eliq, you can empower your customers with precise energy insights and offer tailored, relevant advice to enable energy savings. You can achieve over 80% accuracy on energy insights, awareness, and actions – even without smart meter access. Enhance your customers’ understanding of their energy consumption by proactively notifying and advising them on ways to improve energy efficiency and save energy.

Benefits at every step of the journey

Level up your customer relationships

It’s no secret that happier customers stay longer. But what if you could not only keep your customers happy but also be their trusted partner on their home energy efficiency journey? Personal energy insights reduce the need for calls and one-to-one customer service, everybody wins!

Energy savings

Help your customers with their home energy data management, and enable them to save both energy and money. When customers get a clear picture of their energy spending and future forecasts, it opens up possibilities for making home energy upgrades or finding ways to save.

Energy upgrades

With stronger customer relationships and boosted engagement, utility providers are able to explore revenue opportunities beyond commodities – like personalised recommendations for home energy upgrades. Customers can make informed decisions and complete energy efficiency investments, for a greener home.

3 Data points to back up the benefits

digital engagement

Increased customer engagement delivers up to 3x the loyalty for utility providers and reduces calls by a third.

fewer calls

Users of our digital tools have less of a need to call to ask why their bill is so high.

purchase influence

61% of users report that they use the product for decisions about home energy upgrades.

Jersey increases customer engagement by 10x with Eliq

Like many utilities, Jersey Electricity was experiencing a decline in customer engagement. Dedicated to providing their customers with an engaging and educational user experience, they developed myJE, replacing the existing self-service platform. Learn about how Jersey Electricity avoided the common pitfalls and instead created increased engagement, aligning their customer’s Home energy Transition journey with their own goals of becoming carbon neutral.

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About the values

Energy cost management

Enable households to understand their energy spending, future forecasts and next-best-action to save

Carbon consciousness

Understand energy carbon footprint, and the best behaviour to drive change

Green energy upgrades

Personalised recommendations for the best energy efficiency investments and their ROI