IDC MarketScape Names Eliq a Major Player

Gothenburg, Sweden, 6th of December 2023 – Recently, Eliq was named a Major Player in the IDC MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024 Vendor Assessment (doc #US49060623, November 2023)

Amidst the 2022 energy crisis, a significant change occurred in global customer behaviour. Customers are now more conscious, educated, and motivated to take active roles in managing their energy consumption, optimising usage, and investing in self-generation, energy storage, electric vehicles, heat pumps, and related solutions. A crucial distinguishing factor has emerged between utilities: those equipped with a digital customer engagement solution and those without. This divide is expected to widen further in the next 24 months as investments in specialised solutions and advanced ecosystem engagement features gain momentum.

“Eliq is positioned in the Major Players Category in this 2023-2024 Worldwide IDC MarketScape on Digital Customer Engagement Solutions for Utilities. Besides offering a comprehensive set of functionalities (ranging from descriptive, diagnostic, predictive, and prescriptive engagement), Eliq’s customers appreciate the company’s energy insights services and recognise that the company’s design thinking approach and user experience resonates well with end customers,” said Gaia Gallotti, associate research director, IDC Energy Insights. “Additionally, Eliq is a well-recognised customer engagement solutions provider in Europe, where it has a solid referenceable customer base of utility companies and energy retailers.”

We believe our position in Europe’s energy sector and inclusion in this IDC MarketScape vendor assessment highlight Eliq’s commitment to providing cutting-edge solutions. Eliq remains focused on pioneering solutions that cater to the evolving needs of the energy landscape.

About Eliq

Eliq is driven by making sense of the world’s energy data to enable businesses to create sustainable living and financial empowerment for customers. Founded in 2016 by energy experts and software entrepreneurs, Eliq’s energy intelligence platform focuses on home energy efficiency, expediting the transition towards more sustainable home energy use by making sense of energy data. The platform allows utilities, banks, and smart home providers to offer their customers solutions to interpret energy data, provide guidance on energy-efficient usage, and facilitate upgrades and green financing. Eliq is currently active in 15 European countries with 30+ live customers.

About IDC

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.