Eliq AB (“we”, “us” or “Eliq”) is dedicated to protecting your privacy. It is important to us that you are aware of what information we collect about you, how it is collected, and how we use your personal data in connection with your use of the Energy Insights service. In this privacy notice, we also list your rights regarding your data and how to exercise them.
Eliq Energy Insights Application (“service”) is an app- or web-provided service that analyses the way your household uses electricity over time to provide you with analyses on your consumption patterns and recommendations on reducing your energy consumption.
Personal information we collect and where we collect it from Information we receive from you directly. We collect information about your estimated annual energy consumption, heating type, hot water system, number of people in the household, type of building (apartment/house/other), size of living space, type of home appliances and devices, information regarding solar panels, electric vehicles, location of your electricity supply point, geographical location, zip code, and inside/outside temperature. We collectively refer to the information above as “household data”, since it is data that relates directly to your household. Other information we gather from you is your contact information (name and e-mail address or phone number).
Information we collect about you from other sources. If you have an automatic, “smart” electricity meter and provide consent, Eliq collects information about your electricity consumption from your electricity meter. If you have an automatic “smart” electricity meter, we also collect some of the household data (depending on what can be provided by your meter itself or a national data hub) from your electricity meter, such as geographical location, zip code, location of your electricity supply point and information about inside/outside temperature.
The following national data hubs and consent journeys are supported:
United Kingdom data hub consent
What we do with your personal information Eliq processes personal data for the following purposes and based on the following legal bases:
Information we share We will share your personal data with our suppliers and subcontractors for the purposes described in this privacy notice. Our suppliers and subcontractors are not authorised by us to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements. We engage electricity suppliers to gather data from electricity meters and cloud service providers for hosting our IT-infrastructure.
In addition, we may disclose information about you, if we are required to do so by law or legal process, to law enforcement agencies following an appropriate request. We will not sell your personal details to third parties.
Where we process your personal data We store and process your data within the EU/EEA.
Your rights You have the right to know what personal data we process about you and you may request a copy free of charge. You are also entitled to have incorrect data about you corrected and you may ask us to delete your personal data, if for example the personal data is no longer necessary for the purpose it was collected. You may also object to the processing of certain personal and request to limit the processing of your personal data. Please note that limiting or deleting personal data may disrupt your provided service.
You also have the right to receive your personal data in a machine-readable format and have the data transferred to another party responsible for data processing. If we process personal data about you based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent does not affect the legality of any processing performed up to that point. You have the right to lodge a complaint to the Supervisory Authority in the country you live or work in, if you believe that we have not complied with our obligations regarding your personal data. In Sweden the Supervisory Authority is Swedish Authority for Privacy Protection (Sw. Integritetsskyddsmyndigheten), and you can find more information at their website: www.imy.se.
Security Eliq uses technical and organisational security measures to help protect your personal data against loss and to guard it against access by unauthorised persons. We regularly review our security policies to ensure our systems are secure and protected.
Updates to our privacy notice This privacy notice may be updated periodically to reflect changes in the service or our collection and use of your personal data. We will notify you of any significant changes to our privacy notice and indicate at the bottom of the privacy notice when it was most recently updated.
How to contact us Eliq AB is registered in the Swedish company register under the registration number 556763-2699 with its principal place of business located at Stora Badhusgatan 18-20, 411 21 Gothenburg, Sweden. Eliq is the responsible entity (controller) for the processing of your personal data as described above. Eliq is subject to Swedish data protection legislation, including the General Data Protection Regulation (GDPR). You can always reach out to us on matters of privacy and data protection by sending an email to hello@eliq.com.